General Disclaimer

This System is made available by CLASP. Neither CLASP, nor any of their employees or contractors, makes any warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product or process disclosed, or represents that its use would not infringe privately owned rights. Reference herein to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favouring by CLASP or their contractors. The views and opinions of originators expressed herein do not necessarily state or reflect those of CLASP or their contractors. For purposes of this policy, System means this website and/or any database that we operate that contains any data collected and generated.


CLASP processes information that can be used to identify you as an individual as well as information attributed with such information (“personal information”). This Privacy Policy summarizes our policies with respect to personal information that we process of our business contacts, donors, and others who have provided us with their email addresses or other contact information, including those who are located in the European Union and EEA(collectively, the “Data Subjects”). This Privacy Policy sets out the kinds of personal information we collect and how that personal information is used. Please read the following carefully to understand our views and practices regarding Data Subjects’ personal information and how we will treat it.For the avoidance of doubt, this Privacy Policy is incorporated by reference into the terms of use governing your use of the System (“Terms of Use”).  This means that the Privacy Policy forms part of the Terms of Use.

Personal Information Collected

We receive personal information from Data Subjects which may include:

·          Category 1 – Personal contact and identity information, such as name, address, telephone number, email address, gender and date of birth.

·          Category 2 – Payment information, such as payment card information, checking account numbers, and bank routing information, if applicable.Category 3 – Work contact information, such as name, title, name of the business the Data Subject works for, business address, business telephone number, and business email address.

·          Category 4 – Data gathered by our websites and online properties visited or used by Data Subjects that pertains to Data Subjects’ usage of such website and online properties. Please also refer to the section entitled “Cookies and Other Similar Technologies” below.

·          Category 5- Location information including residential address, mailing address and real-time feeds of Data Subject’s appliance(s) or device(s).

We do not collect any of the following special categories of personal information about you: your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data.

You are not required by law to share your personal information with us. However, some of this information may be necessary for us to transact or interact with you. We will not be able to accept your donations, without obtaining your personal details and, when you are donating, your payment information.

We receive personal information about Data Subjects from third party sources which includes:

·        Category 6 – Data obtained from third party data aggregators; and

·        Category 7 – Personal information obtained from publicly available sources.

Accuracy of personal information

It is important that the personal information we hold is accurate and current to enable us to provide our goods and services. As such, please keep us informed if your personal information or any other information changes during your use of the System or services.

You guarantee and declare that you are the owner of the information you share with us, or that you have the rights necessary rights to do so. You also guarantee and declare that it is exact, true and verified, and the use of the information is not contrary to this Privacy Policy or applicable laws and will not damage a third party’s reputation. You accept full and complete liability for any information that is contrary to this Privacy Policy or any applicable laws.

Purposes for Processing Personal Information

We use the personal information held about Data Subjects for the following purposes:

·        Categories 1-7 – To carry out our rights and obligations arising from any agreement entered between us and a Data Subject, including to contact such individuals and for administrative purposes or to comply with our legal obligations.

·        Category 2 – To process payments of donations and to make payments for services rendered by the Data Subject.

·        Category 3 – To communicate with other businesses and organizations through their representatives.

·        Category 4 – To operate our websites and online properties, to enable account logins and to obtain analytic data about the use of our websites and online properties.

·        Category 5- To conduct data field testing with respect to devices or appliances that are owned and/or operated by a Data Subject.

·        Category 6–7 – To learn more about Data Subjects so we can tailor our offerings.

Lawful basis for Processing Personal Information

The lawful basis/bases that we rely upon to process personal information held about Data Subjects is as follows:

·        Categories 1-7 – We use this personal information subject to your consent for one or more specific purposes including field testing, when you have given it, and/or to carry out our obligations arising from our agreements with Data Subjects and/or to take steps at Data Subjects’ request prior to entering into such agreements and/or when to do so is in our legitimate interests that are not overridden by the interests or fundamental rights and freedoms of Data Subjects.

·        Categories 1 and 3 –We use this personal information to send communications to Data Subjects about our activities and offerings to the extent we have Data Subject consent and/or when to do so is in our legitimate interests that are not overridden by the interests or fundamental rights and freedoms of Data Subjects.

·        Categories 1-7–We use this personal information to comply with our legal obligations.

Disclosure of Information

We do not disclose any personal information about Data Subjects to any third parties, except:

·          as reasonably necessary or appropriate in connection with the administration of our receipt of donations, provision of our goods and services, and communications with our donors, business contacts and others;

·          for marketing;

·          with our co-sponsor(s) if we obtain your information in connection with a contest, sweepstakes, offering, or other promotional activity that is jointly offered by us and any third parties, unless you instruct us not to;

·          to processors who are only permitted to use it to perform services for us;

·          as required by law or any applicable regulatory authority;

·          in connection with a corporate change or dissolution, including for example a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale or assets or wind down of business; and/or

·          to protect the rights, property, or safety of our company, its business associates or others.

In these cases, we may share personal information with communications providers, web analytics companies, payment processors, co-sponsors, social media platforms, legal advisers, accountants, companies engaged to dispose of or store data including personal information, and adverse parties who have a legal right to receive such information and their counsel, experts and legal advisers.

We will take reasonably necessary steps to ensure that where personal information is shared, it is treated securely and in accordance with this notice and applicable laws.

Personal Information Retention

We will endeavour not to keep personal information in a form that allows a Data Subject to be identified for any longer than is reasonably necessary for achieving the permitted purposes including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting. At the end of the applicable retention period, we may destroy, erase from our systems, anonymize or pseudonymise personal information as part of such efforts. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Storage & Transfer of Personal Information

We endeavour to maintain physical, electronic and procedural safeguards designed to protect Data Subjects’ personal information, prevent unlawful or unauthorized processing of personal information, and prevent unauthorized disclosure of, or accidental loss of, or damage to, or alteration of, such information.

We may process personal information in, and transfer personal information to, countries, including, without limitation, the United States, that may not guarantee the same level of protection for personal information as the country in which Data Subjects reside.

Personal information will also be processed by staff who work for us and operate outside the European Economic Area. This includes staff engaged in, among other things, the provision of administration and support services. All such staff are subject to appropriate confidentiality and security obligations. By accepting this Privacy Policy, Data Subjects provide us with their express consent to the transfer of their personal information as laid out above. We will ensure an appropriate degree of protection is afforded to the transfer of Data Subjects’ personal information outside of the country in which they reside by requiring implementation of relevant safeguards.

We restrict access to non-public personal information about Data Subjects to those of our employees and agents who need to know the information to enable us to provide services. We will only transfer personal information to third party service providers if they agree to comply with the physical, electronic and procedural safeguards described above, or if they put in place adequate measures themselves.

Rights in Relation to Personal Information

Certain Data Subjects may have certain rights in relation to their personal information, including the right to be informed about the collection and use of their personal information, as outlined in this Privacy Policy and in accordance with applicable laws.

These include, where certain conditions are met:

·        the right to request access to the personal information we hold about them,

·        the right to have inaccurate information about them amended or updated,

·        the right to object to processing of personal information about them,

·        the right to withdraw consent at any time (where relevant),

·        the right to have personal information about them erased or to restrict processing in certain limited situations,

·        the right to data portability and to request the transmission of personal information about them to another organization,

·        the right to object to automated decision making that materially impacts them, direct marketing, and processing for research or statistical purposes, and

·        the right to lodge complaints with applicable data supervisory authorities.

Data Subjects should use the contact information below to get more information and/or to make a formal request.

We will endeavour to keep the personal information we store about Data Subjects reasonably accurate and up to date by enabling Data Subjects to correct it by request. Data Subjects should notify us by sending an email to Andrea Testa (Legal and Contracts Manager) at if any of their personal information changes or if they become aware of any inaccuracies in the personal information we hold about them.


Other Information Collected on CLASP Websites

Our websites utilize web measurement technology in order to improve our website and provide a better user experience for our visitors. We are utilizing a multi-session web measurement technology that does not collect any personal information. This multi-session web measurement technology anonymously tracks how visitors interact with our websites, including where they came from, what they did on the site, and whether they completed any pre-determined tasks while on the site.

This technology is provided by Google Analytics and the information collected is used to optimize our website, helping us determine top tasks, improve our user interface and diversify our content offerings to meet the needs of our visitors. No personal information is collected, so the anonymity of the end user is protected. The measurement data that is collected is only retained for as long as is needed for proper analysis and optimization of the website and is accessible only to employees whose position necessitates it.

Since disabling this web measurement technology requires modifying individual browser settings it is enabled by default. Google also provides a browser plug-in that will allow you to opt-out of all Google Analytics measurements, which you can find at Please note that opting out in no way effects your access to content within our websites or how you see our websites.

Comments Sent by E-Mail or through the CLASP Policy Resource Center Contact and Feedback Form

You may choose to provide us with personal information, as in an e-mail message or feedback form containing your comments or questions. We use this information to improve our service to you or to respond to your request. There are times when your message is forwarded, as e-mail, to other CLASP employees or contractors, or other experts who may be better able to help you.

See the “Notice of Automatic Collection of Information and Persistent Multi-Session Measurement on Website” section below for additional details on the information collected on the CLASP Websites.

Notice of Automatic Collection of Information and Persistent Multi-Session Measurement on Website

Our servers automatically collect your IP address when you visit our website, and we may associate that with your domain name or that of your internet access provider. We may also capture certain “clickstream data” pertaining to your website usage. Clickstream data includes, for example, information about your computer or device, web browser and operating system and their settings, the referring page that linked you to the website, the pages, content or ads you see or click on during your visit and when and for how long you do so, items you download, the next website you visit when you leave a CLASP website, and any search terms you have entered on the website or a referral site.

Some CLASP websites use the technology called a cookie. A cookie is a small file that a website transfers to your computer to allow it to remember specific information about your session while you are connected. A cookie assigns a unique numerical identifier to your web browser, and may enable us to recognize you as the same user who was at our website in the past, and relate your use of the website to other information about you, such as your website usage information. Cookies may also be used to collect general usage and aggregated statistical information and detect and prevent fraud. There are two types of cookies used on some websites, session cookies and persistent cookies. Session cookies last only if your web browser is open. Once you close your browser, the cookie disappears.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Local shared objects, such as “Flash cookies,” may be stored on your computer or device using a media player or other software installed on your computer or device. Local shared objects operate a lot like cookies but cannot be managed in the same way. Depending on how local shared objects are enabled on your computer or device, you may be able to manage them using software settings.

HTML5 (the language some website is coded in) may be used to store information on your computer or device about your website usage activities. This information can be retrieved by us to determine how our website is being used by our visitors, how it can be improved, and to customize it for our users.

Cache cookies, such as eTags, may be used to identify your computer or device as the same computer or device that visited our website or another website in the past.

Social Media

CLASP is committed to expanding the global conversation on energy efficiency and upholding the principles of transparency, participation and collaboration. One of the keyways we seek to accomplish this is through the use of third-party social media websites and applications. We do not collect or request personal information through these outlets but may occasionally come into contact with unsolicited personal information due to circumstances beyond our control. As a result, we reserve the right to moderate or remove comments that offer personal information such as address, phone number or social security number in a public manner. No personal information will be retained in our system or shared with outside parties. In addition, third party social networking platforms and blogging platforms have their own privacy policies that explain how the third parties that provide them will use and protect your information. In accordance with those policies (and your privacy settings within your social media accounts), information about your activities on our website (such as “likes” or “favourites”) may be published to your social media profile.

Linked-to Websites

Our websites may contain links, banners, widgets or advertisements that lead to other websites. We are not responsible for these other websites, and so their posted privacy policies (rather than this Privacy Policy) will govern the collection and use of your information by those websites. We encourage you to read the privacy policies of each website visited after leaving our website to learn about how your information is treated by others.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time and without prior notice. When we do, we will let you know by posting the changed Policy on this page with a new effective date.

Security Notice

CLASP uses software programs to monitor this web site for security purposes to ensure it remains available to all users and to protect information in the system. By accessing this web site, you are expressly consenting to these monitoring activities.

Unauthorized attempts to defeat or circumvent security features, to use the system for other than intended purposes, to deny service to authorized users, to access, obtain, alter, damage, or destroy information, or otherwise to interfere with the system or its operation is prohibited. Evidence of such acts may be disclosed to law enforcement authorities and result in criminal prosecution under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act of 1996, codified at section 1030 of Title 18 of the United States Code, or other applicable criminal laws


If Data Subjects have any questions in relation to this Privacy Policy, please contact Andrea Testa, (Legal and Contracts Manager) at

Effective Date: May 2021

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